Return policy

“IT’S OUR GOAL TO HELP YOU BE SUCCESSFUL WITH IS HOBBY..”

If you want to talk to us about a return,  just ask!

THE FINE PRINT:

All returns must have received prior written authorization and a Returned Merchandise Authorization (“RMA”) number from QuadQuestions.com. The RMA number must be displayed on the outside of the box and inside of the package. Items returned without RMA number will not be accepted. In most cases, QuadQuestions.com will allow defective merchandise to be returned for an exchange only. For merchandise that a customer wants to either return in exchange for a different item or for a refund, QuadQuestions.com will require the item to be in “as new” condition with all original packaging, cabling, manuals, etc. included. QuadQuestions.com will require a 20% re-stocking fee for returned merchandise.(waived at our discretion) Customers are responsible for return shipping postage of returned items and items must be packed in a way that prevents shipping damage. No items are accepted for exchange or return after 30 days of the purchase date. “RTF” items such as custom built “Ready To Fly” models can not be returned for a refund, exchange or repair only.”